6th International Thematic Monograph – Modern Management Tools and Economy of Tourism Sector in Present Era

Human Resources Hospitality Employment Perspective: Cluster Scenario for Selected Tourism Industries
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Žarko Rađenović –   Innovation Center, University of Niš, Univerzitetski trg 2, 18000 Niš, Serbia
Tatjana Boshkov   –   Faculty of Tourism and Business Logistics, University “Goce Delchev” – Stip, North Macedonia

DOI:   https://doi.org/10.31410/tmt.2021-2022.533
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Abstract:   Creating an employment policy and its perspective develop­ment within the tourism industry depends on the successful management of human resources. This research aims to determine the significance of the impact of certain employment indicators on the performance of hospital­ity human resources in the European Union countries (including the United Kingdom), Norway, Switzerland, Turkey, and several Balkan countries. The annual job fluctuation and changes in tourist potential enable the perfor­mance analysis of employment indicators within a shorter period, in this case for 2019 and 2020. The authors will use multiple hierarchical regres­sion to determine the magnitude of the contribution of individual indica­tors to job permanency in the tourism industry. The cluster analysis based on Ward’s method and squared Euclidean distance will group countries according to the performance of employment indicators in tourism. In this way, the most dominant group of countries will be formed, and during the mentioned period, will be shown the eventual movement of particular coun­tries to clusters where better conditions prevail, in the tourism industry labor market. The cluster structure changes in the analyzed years should prove the fluctuation of human resources in the tourism industry, which depends a lot on the education level. 

Keywords:   Human resources; Tourism industry; Employment; Cluster analysis; Regression

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