7th International Thematic Monograph – Modern Management Tools and Economy of Tourism Sector in Present Era

Keywords:   QMS; ISO; ICT

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Additional Reading 
Canevello, A., & Crocker, J. (2010). Creating good relationships: Responsiveness, relationship quality, and interpersonal goals. Journal of Personality and Social Psychology, 99(1), 78- 106. https://doi.org/10.1037/a0018186
Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of Operations Management, 29(3), 163-180. https://doi.org/10.1016/j.jom.2010.12.008
DiPietro, R. (2017). Restaurant and foodservice research: A critical reflection behind and an op- timistic look ahead. International Journal of Contemporary Hospitality Management, 29(4), 1203-1234. https://doi.org/10.1108/ijchm-01-2016-0046
Galaskiewicz, J. 2011. “Studying Supply Chains From a Social Network Perspective.” Journal of
Supply Chain Management 47(1):4–8. https://doi.org/10.1111/j.1745-493x.2010.03209.x
Haddud, A., & Khare, A. (2020). Digitalizing supply chains potential benefits and impact on lean operations. International Journal of Lean Six Sigma, 11(4), 731-765. https://doi.org/10.1108/ijlss-03-2019-0026
Kumar, A., Heide, J. B., & Wathne, K. H. (2011). Performance Implications of Mismatched Gov- ernance Regimes across External and Internal Relationships. Journal of Marketing, 75(2), 1-17. https://doi.org/10.1509/jm.75.2.1
Kuzmin O., Pozdniakov S., Kiiko V., Akіmova L. (2018). Development of quality management systems in the hotel-restaurant business // Transformational processes the development of economic systems in conditions of globalization: scientific bases, mechanisms, prospects: collective monograph / edited by M. Bezpartochnyi, in 2 vol. / ISMA University. – Riga:
«Landmark» SIA, Vol. 1. – pp. 221-232. (ISBN 978-9984-891-04-0)
Mun, S. G., & Jang, S. S. (2018). Restaurant operating expenses and their effects on profitabil- ity enhancement. International Journal of Hospitality Management, 71, 68-76. https://doi.org/10.1016/j.ijhm.2017.12.002
Narayanan, S., Jayaraman, V., Luo, Y., & Swaminathan, J. M. (2011). The antecedents of process integration in business process outsourcing and its effect on firm performance. Journal of Operations Management, 29(1-2), 3-16. https://doi.org/10.1016/j.jom.2010.05.001
Parmigiani, A., & Rivera-Santos, M. (2011). Clearing a Path Through the Forest: A Meta-Review of Interorganizational Relationships. Journal of Management, 37(4), 1108-1136. https://doi.org/10.1177/0149206311407507
Saeed, K. A., Malhotra, M. K., & Grover, V. (2011). Interorganizational System Characteristics and Supply Chain Integration: An Empirical Assessment*: Saeed, Malhotra, and Grover. Decision Sciences, 42(1), 7-42. https://doi.org/10.1111/j.1540-5915.2010.00300.x
Schubert, С., Kandampully, J., Solnet, D., Kralj, A. (2010). Exploring consumer perceptions of
green restaurants in the US, Tourism and Hospitality Research, 10(4) , 286-300.
Song, H., Turson, R., Ganguly, A., & Yu, K. (2017). Evaluating the effects of supply chain qual- ity management on food firms’ performance: The mediating role of food certification and reputation. International Journal of Operations & Production Management, 37(10), 1541- 1562. https://doi.org/10.1108/ijopm-11-2015-0666
Villena, V. H., Revilla, E., & Choi, T. Y. (2011). The dark side of buyer-supplier relationships: A social capital perspective. Journal of Operations Management, 29(6), 561-576. https://doi.org/10.1016/j.jom.2010.09.001
Wong, C. Y., Boon-itt, S., & Wong, C. W. Y. (2011). The contingency effects of environmental un- certainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615. https://doi.org/10.1016/j.jom.2011.01.003
Wu, Z., Choi, T. Y., & Rungtusanatham, M. J. (2010). Supplier-supplier relationships in buyer-sup- plier-supplier triads: Implications for supplier performance. Journal of Operations Manage- ment, 28(2), 115-123. https://doi.org/10.1016/j.jom.2009.09.002
Zeller, M., & Drescher, F. (2017). Procurement Management in the German Restaurant Industry: A Comparison Between Top 100 Restaurants and Smaller Restaurants. Journal of Culinary Science & Technology, 15(4), 360-379. https://doi.org/10.1080/15428052.2017.1310072