Milica Aleksić
- High vocational school International Center for Professional Studies ICEPS; Pariske komune 24/1, 11070 Belgrade, Serbia
Jovanka Popov-Raljić
Abstract:
Inclusive hospitality is an emerging imperative in global tourism, particularly as food allergies increase among tourists. In Serbia’s growing tourism sector, ensuring food safety and raising allergy awareness are challenging to deliver positive culinary experiences. This paper explores the intersection of food safety practices and the needs of tourists with food allergies and food hyper-sensitivity (FH) in Serbian hospitality. Drawing on a qualitative study involving interviews with individuals affected by food allergy challenges across tourist destinations in Serbia, the findings highlight persistent allergen management. The research identifies key barriers to effective allergen management, including incomplete safety protocols, variability in operational practices, and limited knowledge among employees. These challenges undermine efforts to prevent cross-contamination and compromise the safety of hypersensitive consumers. Strengthening food safety protocols and allergen awareness, standardizing practices, and enhancing staff training are essential strategies for fostering a more inclusive and trustworthy hospitality environment in Serbia
9th International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era - 9th International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era
Published by: Association of Economists and Managers of the Balkans; Faculty of Tourism and Hospitality, Ohrid, North Macedonia
ISBN: 9788680194943 , ISSN: 26835673 , DOI: 10.31410/tmt.2024-2025
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.