Andrej Raspor
- Faculty of Commercial and Business Sciences, Lava 7, 3000 Celje, Slovenia
Darko Lacmanović
- University Mediterranean, Faculty of Tourism “Montenegro Tourism School” Josipa Broza bb, 81000 Podgorica, Montenegro
Fadil Mušinovič
Nikola Vukčević
- Faculty for Business and Tourism Budva, Trg žrtava fašizma bb, 85310 Budva Montenegro
Abstract:
Tipping customs vary greatly worldwide. Studies show they can improve service quality and employee satisfaction. However, the frequency of tipping differs significantly between countries. This study analyses tipping attitudes and behaviours in Slovenia, Croatia, Montenegro, Bosnia, Herzegovina, and Poland. Key findings include: Most tips are left on activities significantly belonging to the service sector, Quality and speed of service are only partially the most important factors that result in leaving a tip, Significant differences in tipping frequency between some countries, Gender plays a significant role in amount of tipping, with men tipping more to male servers and women tipping more to female servers. Socio-demographic factors influence tipping frequency.
9th International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era - 9th International Thematic Monograph: Modern Management Tools and Economy of Tourism Sector in Present Era
Published by: Association of Economists and Managers of the Balkans; Faculty of Tourism and Hospitality, Ohrid, North Macedonia
ISBN: 9788680194943 , ISSN: 26835673 , DOI: 10.31410/tmt.2024-2025
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.